O2 Health Lab Refund Policy
Requests for refunds on pre-paid, unused treatments must be in writing.
The refund amount is calculated on the following:
- All sessions used by the client will be charged at the single session price (without package discount) and will be deducted against from the amount to be refunded.
- A 15% processing fee of the full package price will also be deduced from the refund
- This combined amount will be deducted from amount paid and balance will be refunded within 30 days.