O2 Health Lab Refund Policy

Requests for refunds on pre-paid, unused treatments must be in writing.

The refund amount is calculated on the following:

  • All sessions used by the client will be charged at the single session price (without package discount) and will be deducted against from the amount to be refunded.
  • A 15% processing fee of the full package price will also be deduced from the refund
  • This combined amount will be deducted from amount paid and balance will be refunded within 30 days.

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